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USA Copier Management | Purchasing

Person making a copy at the copier machine.

 

Welcome to the USA Copier Management!

Providing superior support, maintaining pace with ever-changing technology trends, and the growing expansion of digital technology is the goal of the USA Copier Management Program. With our exclusive partner, Xerox Business Solutions, the USA Copier Management Program provides quality products and customer service to the USA community. USA Copier Management manages over 200 copiers and multifunctional products (MFPs). Our products are configured with intuitive features to help optimize your office productivity. Departments can lease copiers with low monthly payments, which includes user training, service/repair, and all consumables except for paper and staples. The new Xerox Automatic Supplies Replenishment Program has been implemented to guarantee automatic copier toner replenishment so that you never have down time due to insufficient toner supply.

USA Copier Management is responsible for meeting the University’s digital data security standards. Every copier placed in service has some form of Data Overwrite Security System, where scanned/copied/printed data is overwritten. Additionally, any information stored on the device’s hard drive (HD) is encrypted. At the end of your lease, or when a device is removed from service, the HD is removed and destroyed per University policy.

Ordering is Easy

Contact us at (251) 460-6151, or email at rbrown@southalabama.edu. We will contact you and assist you in finding the right equipment to fit your office needs. We will recommend a copier for you based on the anticipated volume or any special requirements your office may have. 

Billing

Departments are billed monthly through the University’s accounting system.

Update Customer Information

If you are already leasing a copier and need to update any customer information, please email that information rbrown@southalabama.edu

Service Calls

All Xerox services technicians are located in very close proximity to USA’s main campus, which guarantees prompt service. Most service calls are responded to within four hours or less. Service calls are to identify potential problems that may affect the reliability of your copier or MFP. You can request a service history at any time. 

If you need service or support for your copier or MFD, you can reach Xerox Business Solutions Southeast via phone at (800) 239-3025 during normal business hours.  You will need to provide your Copier ID number to the call center representative. 

To request service and support online, visit https://www.southeast.xeroxbusinesssolutions.com/xbs-support. 

Thank you and we look forward to serving you.

 

Robert Brown
USA Director of Purchasing
(251) 460-6586